Home » Attitude, Ability and the 80-20 Rule by Carl VanLamsweerde
Attitude, Ability and the 80-20 Rule Carl VanLamsweerde

Attitude, Ability and the 80-20 Rule

Carl VanLamsweerde

Published April 8th 2011
ISBN :
Kindle Edition
124 pages
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 About the Book 

This book explores the connection between one’s attitude toward his/her job responsibilities and one’s ultimate performance.It makes the case that a person’s performance is 80% their attitude toward their job, and only 20% their technical skillMoreThis book explores the connection between one’s attitude toward his/her job responsibilities and one’s ultimate performance.It makes the case that a person’s performance is 80% their attitude toward their job, and only 20% their technical skill level and knowledge.The author separates Performance Attitude from what is commonly thought- that having a good attitude is simply being “being happy all of the time.”Many real-life examples are provided where an individual’s performance was either improved or diminished simply based on how they described their job. This is explored in detail in the area of customer service.Attitude is separated into two main sections: Attitude is Performance- Attitude is Job Satisfaction.Both sections make the case that an individuals performance is more closely linked to how they perceive and describe their job than what they know or what they can do.The author relies on years of observations, monitoring phone calls and conducting training sessions to draw his conclusions.